Logistics Policy

Shipping and Delivery Policy

Thank you for choosing DIY Jade! We are committed to providing you with fast and reliable delivery services. Below are the details of our shipping policy.

Shipping Coverage

We currently offer the following shipping services:

Domestic Shipping (USA): Shipping to all 50 states in the United States
International Shipping: Shipping to select countries and regions
Delivery Time
Domestic Shipping (USA)
Standard Shipping: 5-7 business days
Standard International Shipping: 10-25 business days

Note: Delivery time is calculated from the date the order is shipped and does not include order processing time. Actual delivery time may vary depending on destination, customs clearance, weather, and other factors.

Order Processing Time

We usually process and ship orders within 1-2 business days of receiving the order. During promotional events or holidays, processing time may extend to 3-5 business days.

Shipping Costs
Domestic Shipping (USA)
Standard Shipping: $5.99
Expedited Shipping: $12.99
Express Shipping: $19.99

After your order has shipped, you will receive a confirmation email containing a tracking number. You can:

Use the tracking number to check the package status on the shipping company's website
Log in to your account to view order status and tracking information
Contact our customer service team for delivery updates
Delivery Address

If your package has not arrived after the estimated delivery time:

Please first use the tracking number to check the latest status
Contact our customer service team, and we will assist you in contacting the shipping company
If the package is confirmed lost, we will reship your order or issue a full refund
Damaged Packages

You can usually find relevant information when you receive the shipping email; if you cannot find it, please send an email tosupport@diyjade.com to inquire about your shipping tracking information.

For more shipping information, please contact us by email, and we will usually reply within 24 hours.