Privacy Policy
Privacy Policy
This Privacy Policy describes how DIY Jade (www.diyjade.com) collects, uses, and protects your personal information. We value your privacy and are committed to protecting the security of your personal data.
Effective Date: December 2025
1. Information We Collect
Information You Provide
When you use our website, we may collect the following information:
Account Information: Name, email address, phone number, password
Order Information: Shipping address, billing address, payment information
Communication Information: Information you provide when you contact us via email, chat, or other means
User-Generated Content: Product reviews, comments, feedback
Automatically Collected Information
When you visit our website, we automatically collect certain information:
Device Information: IP address, browser type, operating system, device identifier
Usage Data: Pages visited, links clicked, time and date of access
Cookies and Tracking Technologies: We use cookies and similar technologies to improve the user experience
Location Information: Approximate geographical location based on IP address
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: Processing and fulfilling your purchases, including payment processing, shipping, and customer service
Account Management: Creating and managing your account, verifying your identity
Customer Service: Responding to your inquiries, resolving issues, providing technical support
Marketing Communications: Sending promotional information, new product notifications, special offers (you can unsubscribe at any time)
Website Improvement: Analyzing website usage, improving user experience and functionality
Security Protection: Detecting and preventing fraud, abuse, and security threats
Legal Compliance: Complying with legal obligations and enforcing our terms of service
3. Cookies and Tracking Technologies
We use the following types of cookies:
Necessary Cookies: Cookies essential for the website to function properly
Functional Cookies: Cookies that remember your preferences and choices
Analytical Cookies: Cookies that help us understand how visitors use the website
Marketing Cookies: Cookies used to show you relevant advertisements
You can manage or disable cookies through your browser settings, but this may affect some website functionalities.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers to help operate our business:
Payment processors: Processing credit cards and other payment methods
Shipping companies: Delivering your orders
Email services: Sending marketing and transactional emails
Analytics tools: Analytics services such as Google Analytics
Hosting services: E-commerce platforms such as Shopify
Legal Requirements
We may disclose your information in the following circumstances:
To comply with laws, regulations, or court orders
To protect our rights, property, or safety
To prevent fraud or security threats
To respond to lawful requests from law enforcement agencies
Business Transfer
If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information:
Using SSL/TLS encryption to protect data transmission
Secure servers and data storage
Restricting employee access to personal information
Regular security audits and updates
However, please note that no internet transmission or electronic storage method is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
Account information: While your account is active
Order information: Retained as required by law (usually 7 years)
Marketing data: Until you unsubscribe or request deletion
7. Your Rights
Under applicable data protection laws, you have the following rights:
Right of access: Request access to the personal information we hold about you
Right to rectification: Request correction of inaccurate or incomplete information
Right to erasure: Request deletion of your personal information
Right to restrict processing: Request restriction on how we use your information
Right to data portability: Request to receive your data in a structured format
Right to object: Object to the processing of your information for specific purposes
Right to withdraw consent: Withdraw your previously given consent
To exercise these rights, please contact us using the contact information below.
8. Marketing Communications
If you choose to receive our marketing emails, you can unsubscribe at any time by:
Clicking the "unsubscribe" link at the bottom of the email
Updating your preferences in your account settings
Contacting us to request that we stop sending marketing communications
Please note that even if you unsubscribe from marketing emails, we may still send you transactional emails related to your orders. 9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policy of each website you visit.
10. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and stored on servers located outside of your country. By using our website, you consent to the transfer of your information to the United States and other countries.
12. California Resident Rights (CCPA)
If you are a California resident, you have the following additional rights:
To know the categories of personal information we collect, use, and share
To request the deletion of your personal information
To opt-out of the sale of your personal information (we do not sell personal information)
Not to be discriminated against for exercising your privacy rights
13. EU Resident Rights (GDPR)
If you are an EU resident, you have the rights under the GDPR, including the right to access, correct, delete, restrict processing, data portability, and object to the processing of your personal data.
14. Privacy Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be notified to you via email or website notification. The updated policy will be effective upon posting.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Website: www.diyjade.com
Email: support@diyjade.com
We will respond to your request within 30 days of receipt.
This Privacy Policy was last updated on December 6, 2025