Contact Us
Contact Us
We're happy to hear from you! Whether you have any questions, suggestions, or need assistance, the DIY Jade team is always ready to help. Please contact us through the following methods.
Customer Service
Our customer service team is dedicated to providing you with the best possible service experience.
Email: support@diyjade.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Eastern Time)
Response Time: We usually respond to your emails within 24 hours.
Online Chat
Visit our website www.diyjade.com and click the chat icon in the bottom right corner to chat with our customer service representative in real time.
Frequently Asked Questions
Before contacting us, you may want to check our Frequently Asked Questions section, where you can find answers to many common questions:
Order Related
How do I check my order status? Log in to your account and view order details and tracking information in "My Orders".
Can I modify or cancel my order? If your order has not yet been shipped, please contact us immediately, and we will do our best to assist you with modifications or cancellations.
What if I didn't receive an order confirmation email? Please check your spam folder, or contact us to resend the confirmation email.
Shipping Related
How long does shipping take? Standard shipping within the US usually takes 5-7 business days. Please see our shipping policy for details.
Do you offer international shipping? Yes, we ship to some countries and regions. You can check if your address is supported during checkout.
How do I track my package? After your order is shipped, you will receive an email containing the tracking number.
Returns and Exchanges Related
What is your return policy? You can request a return within 30 days of receiving your item. Please see our return policy for details.
How do I request a return? Please contact our customer service team, and we will provide you with return authorization and instructions.
How long does a refund take? Once we receive the returned item, we will process the refund within 5-7 business days.
Product Related
Are the products made of real jade? Yes, all our jade products are made of natural materials and come with a quality guarantee.
How do I care for my jade products? Avoid contact with chemicals, gently wipe with a soft cloth, and avoid strong impacts.
Can I customize products? Customization services are available for some products; please contact us for details. Account and Payment
How to create an account? Click the "Login/Register" button in the upper right corner of the website and follow the instructions to create an account.
What if I forget my password? Click "Forgot Password" on the login page and follow the instructions in the email to reset your password.
What payment methods do you accept? We accept various payment methods, including major credit cards, debit cards, and PayPal.
Business Cooperation
If you have wholesale, cooperation, or other business inquiries, please contact:
Email:support@diyjade.com
We take every complaint seriously
We will provide an initial response within 48 hours
We will do our best to resolve the issue
We continuously improve the quality of our services
Thank you for choosing DIY Jade!
We look forward to providing you with the highest quality jade products and service experience. Please feel free to contact us with any needs you may have!