Privacy policy
Privacy Policy
Last updated: September 15, 2026
DIY Jade operates www.diyjade.com and is committed to respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information.
Contact and shipping information:
- Name;
- Email address;
- Phone number;
- Billing address;
- Shipping address; and
- Other information needed to deliver your order.
Order and transaction information:
- Products viewed, added to cart, purchased, returned, exchanged, or cancelled;
- Order number and transaction details;
- Payment status;
- Shipping and delivery information;
- Return and refund information; and
- Communications about your order.
Account information:
- Username and account details;
- Password information;
- Account preferences; and
- Wishlist or saved product information, where available.
Payment information:
Payment transactions are processed through third-party payment providers. We generally do not store complete payment card numbers or payment security codes on our own systems. Payment providers may collect and process payment information according to their own privacy policies.
Communications:
We may collect information you provide when you contact us, submit a question, request customer support, submit a return request, leave a review, or otherwise communicate with us.
Device and usage information:
When you visit our website, we may automatically collect information such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Approximate location;
- Referring website;
- Pages viewed;
- Products viewed;
- Links clicked;
- Date and time of access; and
- Information about how you interact with our website.
Cookies and similar technologies:
We and our service providers may use cookies, pixels, web beacons, and similar technologies to operate the website, remember your preferences, maintain your shopping cart, understand website traffic, improve our services, and support marketing and advertising activities.
You can control certain cookies through your browser settings. If you disable cookies, some features of the website may not function correctly.
2. How We Collect Personal Information
We may collect personal information:
- Directly from you when you browse our website, create an account, place an order, subscribe to marketing communications, contact us, submit a review, or provide other information;
- Automatically through cookies, pixels, logs, and similar technologies;
- From Shopify and other service providers that help us operate our store;
- From payment processors, shipping carriers, fraud prevention providers, analytics providers, and advertising partners; and
- From other third parties where permitted by applicable law.
3. How We Use Personal Information
We may use personal information for the following purposes:
Order and service operations:
- Process and fulfill orders;
- Process payments;
- Arrange shipping and delivery;
- Provide order confirmations and tracking information;
- Process returns, exchanges, and refunds;
- Provide customer service;
- Manage customer accounts;
- Maintain shopping carts and saved preferences; and
- Provide products and services requested by you.
Business operations:
- Operate, maintain, and improve our website;
- Improve product descriptions, services, and customer experience;
- Analyze website traffic and shopping activity;
- Prevent fraud, unauthorized transactions, and other harmful activity;
- Protect the security of our website, customers, and business;
- Troubleshoot technical issues; and
- Maintain business records.
Marketing and advertising:
- Send promotional emails if you have subscribed to receive them;
- Tell you about products, offers, and promotions;
- Measure the effectiveness of marketing campaigns;
- Display advertisements that may be relevant to your interests; and
- Provide personalized content where permitted by applicable law.
Legal and compliance purposes:
- Comply with applicable laws and regulations;
- Respond to lawful requests from government authorities;
- Resolve disputes;
- Enforce our Terms of Service and other policies;
- Protect our rights, property, and safety; and
- Detect, investigate, and prevent fraud or other unlawful activity.
4. How We Share Personal Information
We may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy:
Shopify:
Our online store is hosted and powered by Shopify. Shopify may process information about your use of our store, orders, and interactions with our website in order to provide store, checkout, security, analytics, and related services.
Payment providers:
Payment providers process payment transactions and may use personal information to authorize payments, prevent fraud, and comply with financial regulations.
Shipping and fulfillment providers:
We may share your name, shipping address, contact information, and order details with shipping carriers, fulfillment providers, and logistics partners so that your order can be delivered.
Business and technology service providers:
We may use third-party providers for services such as website hosting, data storage, analytics, customer support, email delivery, fraud prevention, information technology, and business administration.
Marketing and advertising partners:
Where permitted by applicable law, we may share certain information with advertising, marketing, and analytics partners to measure campaigns, show relevant advertising, and understand customer activity.
Professional advisers:
We may disclose information to lawyers, accountants, insurers, auditors, and other professional advisers when reasonably necessary.
Business transactions:
Personal information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
Legal and safety purposes:
We may disclose information when required or permitted by law, legal process, court order, or governmental request, or when disclosure is reasonably necessary to protect our rights, customers, business, or the public.
We do not sell your personal information for money. Depending on the privacy laws applicable to you, certain disclosures to advertising or marketing partners may be considered a “sale” or “sharing” of personal information. You may contact us to ask about applicable choices or rights.
5. Shopify and International Data Transfers
Our store is powered by Shopify. Information you submit through our store may be processed by Shopify and other service providers in countries outside the country where you live.
These countries may have data protection laws that are different from the laws in your country. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
By using our website or providing personal information, you understand that your information may be transferred, stored, and processed internationally.
6. Marketing Communications
If you subscribe to receive marketing communications from us, we may send you emails about products, promotions, new releases, and other updates.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us at support@diyjade.com.
Even if you unsubscribe from marketing communications, we may still send non-promotional messages relating to your orders, account, payments, security, or other necessary service matters.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions and provide services;
- Maintain business and accounting records;
- Manage returns, refunds, warranties, and customer support;
- Prevent fraud and protect the security of our services;
- Comply with legal, tax, accounting, and regulatory obligations;
- Resolve disputes; and
- Enforce our agreements and policies.
The length of time we retain information depends on the type of information, the purpose for which it was collected, our legal obligations, and whether we need it to protect our rights or resolve a dispute.
When personal information is no longer needed, we may delete it, anonymize it, or securely restrict access to it as permitted by applicable law.
8. Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete personal information;
- Request deletion of personal information;
- Request a copy of personal information in a portable format;
- Withdraw consent where processing is based on consent;
- Opt out of promotional marketing communications;
- Object to or restrict certain processing;
- Request information about the categories of personal information we collect and disclose; and
- Appeal a decision regarding a privacy request where required by applicable law.
To make a privacy request, contact us at support@diyjade.com.
We may need to verify your identity before completing a request. We will respond within the time required by applicable law.
You will not be discriminated against for exercising privacy rights available to you under applicable law.
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy laws, you may also have the right to object to certain processing or request restriction of processing.
If you are located in a jurisdiction that recognizes a right to opt out of targeted advertising, sale, or sharing of personal information, you may contact us to exercise that right. Where applicable, we will process recognized privacy preference signals in accordance with applicable law.
9. Children’s Privacy
Our website is not directed to children.
We do not knowingly collect personal information from children under the age permitted to provide consent under applicable law. If you believe that a child has provided us with personal information, please contact us at support@diyjade.com.
If we learn that we have collected personal information from a child in a situation where parental consent was required, we will take reasonable steps to delete the information.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of personal information.
You are responsible for keeping your account login information confidential and should notify us immediately if you believe that your account has been accessed without authorization.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, social media platforms, payment services, shipping services, or other services.
Third-party services are governed by their own privacy policies and terms. We are not responsible for the privacy, security, content, or practices of third-party services.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy. If required by applicable law, we will provide additional notice of material changes.
Your continued use of our website after an updated Privacy Policy is posted means that you acknowledge the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a complaint about how we handle personal information, please contact us:
DIY Jade
795 Manchester St
Lexington, KY 40507
United States