Terms of Service

Last updated: September 15, 2026

Welcome to DIY Jade. These Terms of Service govern your access to and use of www.diyjade.com, including our website, products, services, and related features.

By accessing or using our website, you agree to be bound by these Terms of Service, our Return and Refund Policy, our Shipping Policy, our Privacy Policy, and any other policies displayed on our website. If you do not agree with these terms, please do not use our website or place an order.

1. About DIY Jade

DIY Jade operates www.diyjade.com and provides jade products, jewelry, accessories, and related products to customers.

For questions about these Terms of Service, please contact us at support@diyjade.com.

2. Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to use this website or place an order.

If you use this website on behalf of another person or organization, you confirm that you have the authority to accept these Terms of Service on their behalf.

3. Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms of Service.

You must not:

- Use the website in a way that violates any applicable law or regulation;
- Use the website to commit fraud or conduct unauthorized transactions;
- Interfere with the security, operation, or performance of the website;
- Attempt to gain unauthorized access to our systems, accounts, or databases;
- Use automated tools, bots, crawlers, or scraping tools to collect information from the website without our written permission;
- Upload or transmit malicious code, viruses, or other harmful materials;
- Impersonate another person or misrepresent your identity or affiliation; or
- Use our content, trademarks, product information, or images for commercial purposes without our written permission.

We may suspend or terminate access to the website if we reasonably believe that a user has violated these Terms of Service or used the website unlawfully.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.

However, colors and images may appear differently depending on your device, screen settings, lighting, and other factors.

Jade and other natural materials may have natural variations in color, pattern, texture, transparency, size, and surface characteristics. These variations are normal and are not necessarily defects.

We do not guarantee that product descriptions, images, colors, measurements, availability, or other information on the website will always be complete, accurate, current, or error-free.

We reserve the right to correct errors, update information, change product details, or discontinue products at any time without prior notice.

5. Prices and Currency

All prices displayed on our website are in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time. A change in price will not affect an order that has already been accepted and confirmed, except where a clear pricing or technical error has occurred.

Prices may not include shipping charges, taxes, customs duties, import fees, or other charges unless expressly stated at checkout.

6. Orders and Order Acceptance

Placing an order on our website does not guarantee that the order will be accepted.

After you place an order, we may send an order confirmation email. This email confirms that we received your order request, but it does not necessarily mean that the order has been accepted or shipped.

We reserve the right to accept, limit, or cancel an order for reasons including:

- The product is unavailable;
- There is an error in the product price, description, or availability;
- The payment information cannot be verified;
- The delivery address is incomplete, invalid, or unsupported;
- We reasonably suspect fraud, unauthorized activity, or a violation of these Terms of Service; or
- The order appears to be intended for unauthorized resale or commercial use.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@diyjade.com.

We will try to assist with changes or cancellations before the order is processed or shipped, but we cannot guarantee that a request will be completed in time.

Once an order has shipped, it must follow the return process described in our Return and Refund Policy.

8. Payments

You agree to provide accurate and complete billing and payment information.

By submitting payment information, you authorize us or our payment service providers to charge the total amount of your order, including applicable product prices, shipping fees, taxes, and other charges displayed at checkout.

Payment information is processed by third-party payment providers. We do not store complete payment card information on our own systems.

We reserve the right to verify payment information and take reasonable steps to prevent fraud or unauthorized transactions.

9. Shipping and Delivery

We ship orders to the destinations available at checkout.

Orders are generally processed within 1–2 business days. During holidays, promotional events, or periods of high order volume, processing may take 3–5 business days.

Estimated delivery times begin after the order has been shipped and are estimates only. Delays may occur because of carrier issues, customs clearance, weather, holidays, incorrect addresses, or other circumstances outside our control.

Eligible domestic and international orders with a merchandise subtotal of $69 USD or more qualify for free standard shipping, subject to the terms of our Shipping Policy.

The $69 minimum is calculated after discounts have been applied and before shipping fees, taxes, customs duties, and other additional charges.

Free shipping applies to standard delivery only. Additional charges may apply if you select expedited or express shipping.

For complete information about processing times, delivery estimates, customs duties, and shipping issues, please review our Shipping Policy.

10. Returns, Refunds, and Exchanges

Our Return and Refund Policy allows eligible customers to request a return or exchange within 30 days of delivery.

Returned items must generally be unused, unworn, in their original condition, and accompanied by the original packaging and proof of purchase.

Custom-made, personalized, gift card, and final-sale items may not be eligible for return unless they are damaged, defective, incorrect, or otherwise covered by applicable law.

For full details, please review our Return and Refund Policy.

Nothing in these Terms of Service limits any mandatory consumer rights that apply under the laws of your country or region.

11. Customs Duties and International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer’s responsibility.

Customers are responsible for providing a complete and accurate delivery address and for complying with applicable import laws and regulations.

12. Intellectual Property

All content on this website, including text, product descriptions, photographs, graphics, logos, trademarks, videos, designs, software, and other materials, is owned by or licensed to DIY Jade and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit any website content without our prior written permission.

The DIY Jade name, logo, product names, and related marks may not be used without our written permission.

13. Customer Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content to us or to our website, you confirm that:

- You own or have the necessary rights to the content;
- The content is accurate to the best of your knowledge;
- The content does not violate any law or third-party rights; and
- The content does not contain harmful, abusive, misleading, defamatory, obscene, or unlawful material.

By submitting content, you grant DIY Jade a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, edit, display, publish, translate, and distribute the content for operating, promoting, and improving our business and products.

We may remove or refuse to publish content that we believe violates these Terms of Service or is otherwise inappropriate.

14. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment providers, shipping services, or other services.

Third-party services are provided independently from DIY Jade and may be governed by their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services. Your use of third-party services is at your own risk.

15. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

- The website will always be available or operate without interruption;
- The website will be secure or error-free;
- Product information will always be complete, accurate, or current;
- Products will meet every customer’s individual expectations; or
- Any error or defect on the website will always be corrected immediately.

Nothing in these Terms of Service excludes or limits any warranty, right, or protection that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, DIY Jade and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or loss of opportunity arising from your use of the website or products.

Our total liability for any claim relating to an order or product will not exceed the amount you paid for the specific product or order giving rise to the claim, except where a different limitation is prohibited by applicable law.

17. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless DIY Jade, its owners, employees, contractors, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

- Your violation of these Terms of Service;
- Your misuse of the website;
- Your violation of any law or third-party right; or
- Content that you submit to the website or to DIY Jade.

18. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, process, and protect personal information.

Please review our Privacy Policy before using the website or placing an order.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, technology, or legal requirements.

The updated Terms of Service will be posted on this page with a revised “Last updated” date.

Your continued use of the website after updated terms are posted means that you accept the updated Terms of Service. Updated terms will not change the terms that applied to an order already accepted, except where required by law.

20. Governing Law

These Terms of Service will be interpreted and applied in accordance with applicable law, without regard to conflict-of-law principles.

Any dispute relating to these Terms of Service or your use of the website will be handled by a court or other competent authority with jurisdiction over the dispute, unless applicable law provides otherwise.

21. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies posted on our website, constitute the entire agreement between you and DIY Jade regarding your use of the website and purchase of our products.

23. Contact Us

If you have any questions about these Terms of Service, please contact us:

DIY Jade
795 Manchester St
Lexington, KY 40507
United States

Email: support@diyjade.com

Website: www.diyjade.com