Service Center
Refund Policy
Welcome to https://www.diyjade.com/! We are committed to providing you with an excellent shopping experience and hope that you will be satisfied with every purchase. However, if you need to return a product, the following are the details of our return policy.
Shipping policy
We currently offer the following shipping services:
Domestic Shipping (USA): Shipping to all 50 states in the United States
International Shipping: Shipping to select countries and regions
Delivery Time
Domestic Shipping (USA)
Standard Shipping: 5-7 business days
Standard International Shipping: 10-25 business days
Privacy policy
This Privacy Policy describes how DIY Jade (www.diyjade.com) collects, uses, and protects your personal information. We value your privacy and are committed to protecting the security of your personal data.
Effective Date: December 2025
Terms of service
Welcome to DIY Jade (www.diyjade.com). The following Terms of Service govern your access to and use of this website. By accessing or using this website, you agree to be bound by these terms. If you do not agree to these terms, please do not use this website.
Contact information
We're happy to hear from you! Whether you have any questions, suggestions, or need assistance, the DIY Jade team is always ready to help. Please contact us through the following methods.
Our customer service team is dedicated to providing you with the best possible service experience.
Email: jewelrymall.123@gmail.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Eastern Time)
Response Time: We usually respond to your emails within 24 hours.